Services
The stack we monitor,
the data we unlock.
Two integrated practices, one accountable team. Browse the technical scope, our SLA promises, and the integrations we deploy on day one.
Technical Capabilities
Server & VM Monitoring
Linux, Windows Server, ESXi, Proxmox — 30s polling, anomaly alerts.
Network Optimization
SD-WAN, MPLS, Cisco/Meraki/Fortinet — traffic shaping, QoS tuning.
Endpoint Management
Intune, Jamf, Kandji — patching, MDM, zero-touch provisioning.
Cloud Operations
AWS, Azure, GCP — cost guardrails, IaC pipelines, blue/green deploys.
Security Operations
EDR, SIEM, vulnerability mgmt — CrowdStrike, SentinelOne, Wazuh.
Identity & Access
Okta, Entra ID, Google Workspace — SSO, SCIM, conditional access.
L1 / L2 / L3 Helpdesk
US-based engineers, branded portal, SLAs tied to ticket priority.
24/7 NOC
Follow-the-sun coverage, on-call escalation, war-room runbooks.
SLA Promises
P1 Critical
15-minute response
Production outage, security incident, data loss risk.
P2 High
1-hour response
Major function impaired, workaround available.
P3 Standard
4-hour response
Single-user issue, non-blocking.
P4 Request
Next business day
Provisioning, access, scheduled work.
System Integrations
Not sure which pillar you need?
Most clients start with a free audit. We'll map your current stack and tell you exactly where the leverage is.
Request a Free Audit